My Trail Runner Free 2 Headlamp Only Lights Up Occasionally – What's Wrong?Updated 3 months ago

We understand it's frustrating when your gear doesn't perform as expected, especially during outdoor activities. If your Trail Runner Free 2 headlamp is only lighting up occasionally, don't worry – it's often a simple fix!

1. Why is my Trail Runner Free 2 headlamp only lighting up occasionally?

In most cases, this issue is related to the battery case. The contact plates inside might not be making proper contact with the hybrid battery.

2. Can I fix this myself?

Yes! With a bit of dexterity, you can often resolve this issue at home. We've created a short video tutorial to guide you through the process.

3. What does the video tutorial show?

The video demonstrates how to adjust the contact plates within the battery case to ensure a secure connection with the hybrid battery.

4. What if the headlamp still doesn't work after following the video?

It's important to note that the adjustment might not work immediately after the first attempt. Carefully repeat the steps, ensuring the battery is firmly clamped and doesn't slip.

5. What if I have further questions or need replacement parts?

If you have any further questions or are missing any parts, please contact our customer support via our contact form and we'll be happy to assist you.