How do I make a return?
Returns must be initiated within 30 days of receiving your order. Items must be unused and in their original packaging. Please use the following contact form to initiate a return: https://silvasweden.com/en/pages/returns
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What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order!. Please use our contact form to Report this Issue for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for an
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount code or gift card'] field. • Click ['Apply'] to see your new total before finalizing your order. • In most cases only one code can be used per order. If y
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please use our contact form to Report this Issue for further assistance. Please include an image of the damage. While we may not be able to guarantee
What is your cancellation policy?
There is a small window of time immediately after your order has been placed, so if you have notice a mistake it is best to call us directly. If the order was placed out of office hours, it is very unlikely that we will be able to make a change due t