Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number on

<p>Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.</p><p><br></p><p><strong>Click on the tracking number link or enter the tracking number on our tracking page.</strong></p><p><br></p><p>Tracking information may not be immediately available after your order is placed. It can take up to 24 for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.</p>

How do I track my order?

Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within. 2-3 business days. • International Delivery: Typically arrives within. 3-5 business days.

<p>Delivery times vary depending on the destination and the shipping method selected.</p><p>&#x2022; Standard Delivery: Typically arrives within</p><p><strong>2-3</strong> business days.</p><p>&#x2022; International Delivery: Typically arrives within</p><p><strong>3-5</strong> business days.</p>

How long does delivery take?

We do ship to most countries, however, there are a few that we are unable to send to. Please see our shipping policies for more info:. https://silvasweden.uk/policies/terms-of-service. Please note that international shipments can take 3-5 days. If yo

<p>We do ship to most countries, however, there are a few that we are unable to send to.</p><p>Please see our shipping policies for more info:</p><p><a href="https://silvasweden.uk/policies/terms-of-service" id="isPasted">https://silvasweden.uk/policies/terms-of-service</a></p><p>Please note that international shipments can take 3-5<strong>&#xA0;days</strong>.</p><p>If you have been waiting for more than</p><p><strong>7&#xA0;</strong>days to your order, please get in touch with our team so we can investigate the issue.</p>

Do you ship worldwide?

Thanks for your interest in our products.For information about the distribution in your country, please find below our distributor network for both Primus and Silva.Silva Distributors  ⚡️If you have any further questions, don't hesitate to contact us

<div data-block="true" data-editor="3oi37" data-offset-key="f5g5q-0-0" id="isPasted"><div data-offset-key="f5g5q-0-0"><span data-offset-key="f5g5q-0-0"><span data-text="true">Thanks for your interest in our products.</span></span></div></div><div data-block="true" data-editor="3oi37" data-offset-key="a5ieu-0-0"><div data-offset-key="a5ieu-0-0"><span data-offset-key="a5ieu-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3oi37" data-offset-key="6q1qi-0-0"><div data-offset-key="6q1qi-0-0"><span data-offset-key="6q1qi-0-0"><span data-text="true">For information about the distribution in your country, please find below our distributor network for both Primus and Silva.</span></span></div></div><div data-block="true" data-editor="3oi37" data-offset-key="1r9j1-0-0"><div data-offset-key="1r9j1-0-0"><span data-offset-key="1r9j1-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3oi37" data-offset-key="b747v-0-0"><div data-offset-key="b747v-0-0"><a href="https://silvasweden.com/en/pages/distributors?_pos=1&amp;_psq=distributor&amp;_ss=e&amp;_v=1.0" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="b747v-0-0"><span data-text="true">Silva Distributors</span></span></a><span data-offset-key="b747v-1-0"><span data-text="true">&#xA0; &#x26A1;&#xFE0F;</span></span></div></div><div data-block="true" data-editor="3oi37" data-offset-key="1859l-0-0"><div data-offset-key="1859l-0-0"><span data-offset-key="1859l-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3oi37" data-offset-key="4sudl-0-0"><div data-offset-key="4sudl-0-0"><span data-offset-key="4sudl-0-0"><span data-text="true">If you have any further questions, don&apos;t hesitate to contact us.</span></span></div></div><div data-block="true" data-editor="3oi37" data-offset-key="e4f2-0-0"><br></div>

Where can I purchase Silva products in my country?

We assist you via phone Mon-Thu from 8.15 - 16.30 & Fri 8.15 - 15.00.

Silva UK

Shipping

How do I make a return?

What do I do if I receive the wrong item in my order?

How do I apply promo/discount codes?

What do I do if my item(s) arrives damaged?

What is your cancellation policy?

Order

My Trail Runner Free 2 Headlamp Only Lights Up Occasionally – What's Wrong?

What colour temperature do our Silva headlamps have?

Headlamps

My compass has an air bubble inside – What Now?

My Compass is Depolarized – What Can I Do?

Information Regarding Initial NEO and NEO S Compass Deliveries

Compasses

The battery in my older headlamp has run out of power. What can I do?

Batteries

Previous backpack model

Backpacks

Water Bladder Questions for Your Ski Belts (e.g., Flex 10)

Struggling to Open Your Water Bladder?

Running/Ski belts

Eye Relief and Near Focus

Binoculars

Dry Bag Sizes

Dry bags

How do I lock my poles in the locked position?

Poles

Can I use 500ml bottles in the Strive runnings vests?

Running Vests

Product questions

Do you offer a repair service?

I am looking for a spare part but I cannot find it on the website?

Repair and Spare