Currently, we do not offer a direct repair service for our products. This decision is based on our commitment to minimizing our environmental footprint while developing innovative and durable products. We are increasingly focusing on modular product

Currently, we do not offer a direct repair service for our products. This decision is based on our commitment to minimizing our environmental footprint while developing innovative and durable products.&#xA0;We are increasingly focusing on modular product development. This means our products are being designed so that individual components can be more easily replaced. This approach will potentially allow us in the future to offer spare parts or provide instructions for you to carry out minor repairs yourself. By doing this, we aim to extend the lifespan of our products while conserving resources.&#xA0;In addition, we are concentrating on more environmentally friendly production. This includes using more sustainable materials, reducing waste, and&#xA0;optimizing&#xA0;our production processes. Our goal is to create products that are not only functional and durable but also make a positive contribution to environmental protection.&#xA0;We realize this&#xA0;doesn&apos;t&#xA0;offer a direct solution to your current problem. However, we encourage you to visit our website or contact us directly for information on&#xA0;possible warranty&#xA0;claims or goodwill arrangements. In many cases, we can&#xA0;assist&#xA0;you within the terms of the warranty or offer alternative solutions.&#xA0;

Do you offer a repair service?

In this case, please use our contact form. Our support team will try to help you with your search. Photos are particularly helpful if you do not know the item number or name.

In this case, please use <a href="https://silvasweden.uk/pages/customer-service-silva-uk?hcUrl=%2Fen-GB%2Fcontact">our contact form</a>. Our support team will try to help you with your search. Photos are particularly helpful if you do not know the item number or name. &#xA0;

I am looking for a spare part but I cannot find it on the website?

We assist you via phone Mon-Thu from 8.15 - 16.30 & Fri 8.15 - 15.00.

Silva UK

Answers if you are looking for parts for your product.

Repair and Spare

How do I make a return?

What do I do if I receive the wrong item in my order?

How do I apply promo/discount codes?

What do I do if my item(s) arrives damaged?

What is your cancellation policy?

Order

How do I track my order?

How long does delivery take?

Do you ship worldwide?

Where can I purchase Silva products in my country?

Shipping

My Trail Runner Free 2 Headlamp Only Lights Up Occasionally – What's Wrong?

What colour temperature do our Silva headlamps have?

Headlamps

My compass has an air bubble inside – What Now?

My Compass is Depolarized – What Can I Do?

Information Regarding Initial NEO and NEO S Compass Deliveries

Compasses

The battery in my older headlamp has run out of power. What can I do?

Batteries

Previous backpack model

Backpacks

Water Bladder Questions for Your Ski Belts (e.g., Flex 10)

Struggling to Open Your Water Bladder?

Running/Ski belts

Eye Relief and Near Focus

Binoculars

Dry Bag Sizes

Dry bags

How do I lock my poles in the locked position?

Poles

Can I use 500ml bottles in the Strive runnings vests?

Running Vests

Product questions